Refund & Cancellation Policy

This Refund and Cancellation Policy explains when and how RIBRIZ OVERSEAS VENTURES PRIVATE LIMITED(“RIBRIZ”) issues refunds for subscription plans and AI credit purchases on ribriz.com.

All transactions are subject to the Consumer Protection Act, 2019 and applicable Indian law. Please read this policy carefully before purchasing any paid plan or add-on.

AI credit top-ups (purchased separately from a subscription plan) are non-refundableonce the transaction is complete. Credits are non-transferable and have no cash value. Unused credits expire 12 months from the date of purchase or upon account deletion, whichever is earlier.

Exception: if credits were charged due to a verified platform error (e.g., a billing bug that debited your account without delivering the credits), we will issue a full refund or credit restoration upon investigation.

The free plan carries no charges and is therefore not subject to this refund policy.

If the platform is unavailable for a continuous period exceeding 72 hours due to a failure on our end (excluding scheduled maintenance or force-majeure events), you may request a prorated credit for the affected period. We will evaluate such requests on a case-by-case basis and issue account credits (not cash refunds) where warranted.

If you believe you have been charged in error or charged twice for the same purchase, contact us within 30 days of the transaction date with the following details:

• Registered email address
• Razorpay transaction or order ID
• Description of the issue

We will investigate and, where a billing error is confirmed, process a full refund or credit within 10 business days.

To request a refund within an eligible window:

1. Email billing@ribriz.com with the subject line “Refund Request — [your registered email]”.
2. Include your registered email, the plan or product purchased, the transaction date, and the reason for your request.
3. Our billing team will respond within 3 business days to confirm eligibility and initiate the process.

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer but is typically 5–10 business days after we initiate the refund.

We strongly encourage you to contact us before initiating a chargeback with your bank or card issuer. Unauthorised chargebacks may result in account suspension pending investigation. Where a chargeback is found to be unwarranted, we reserve the right to dispute it and recover the amount plus any associated fees.

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after a change is posted constitutes acceptance of the updated policy.

For refund or billing queries, contact our billing team: